cbaja Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between cbaja ("Platform", "we", "us") and you ("User", "Member"). cbaja is an online gaming and betting platform serving the Bangladesh market.

By using this platform you confirm that you have read, understood and agreed to abide by these Terms in full. If you do not agree with any part of these Terms, please stop using the platform.

1.1 Scope of Services

cbaja provides the following services:

• Online sports betting (cricket, football, kabaddi and other sports)
• Live casino games (including Texas Hold'em and Bird Catcher)
• Slot machines and other virtual games
• Promotional bonuses and VIP rewards program

1.2 Applicable Law

International online gaming standards will be followed when interpreting these Terms. Use of the platform is entirely at your own discretion and responsibility. It is your responsibility to comply with the laws applicable to your country or region.

To play games or place bets on cbaja, a valid account must be created. Each individual is permitted to hold only one account.

2.1 Registration Requirements

• You must provide accurate and complete personal information.
• Opening multiple accounts under the same person's name, on the same device, or from the same IP address is strictly prohibited.
• If the information provided at registration is found to be false or incomplete, the account will be closed and deposited funds may be forfeited.
• You are solely responsible for keeping your password and login credentials confidential.

2.2 Identity Verification (KYC)

cbaja reserves the right to verify your identity at any time. Before processing a withdrawal, or if any suspicious activity is detected, the following documents may be requested:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

If the required documents are not submitted within the specified time, account activity will be temporarily suspended.

2.3 Account Security

You are responsible for all transactions made on your account, whether authorised or unauthorised. If you believe your account has been accessed by a third party, contact us immediately.

3.1 Eligibility Conditions

To use cbaja, you must meet the following conditions:

• You must be at least 21 years of age.
• Your account may not be operated on behalf of a third party.
• You will not intentionally defraud or misuse the platform.
• You do not hold more than one active account.
• You do not reside in a jurisdiction where online gaming is prohibited.

3.2 Ineligible Persons

The following individuals may not open or use an account on cbaja:

• cbaja employees, partners, or their close relatives
• Those whose accounts were previously closed for any reason
• Those enrolled in a Self-Exclusion program

cbaja offers various types of bonuses and promotional offers. All bonuses are subject to these Terms and the specific bonus conditions.

4.1 Welcome Bonus

New members have the opportunity to receive a 200% bonus on their first deposit up to ৳20,000. To claim this bonus:

• A minimum wagering requirement of 10x the bonus amount must be met before withdrawal.
• Wagering will count only on bets placed in specific game categories.
• Each member is eligible to receive the welcome bonus only once.
• The minimum deposit amount to receive the bonus is ৳100.

4.2 Promotional Offers

cbaja offers various special promotions from time to time. Each promotion has its own specific terms which will be stated on the promotion page. General bonus policy:

• Bonus funds cannot be withdrawn directly — they can only be withdrawn alongside the main balance after wagering is complete.
• The wagering requirement must be met before the bonus expires, otherwise the bonus will be cancelled.
• cbaja reserves the right to modify or withdraw any bonus offer.
• If evidence of bonus abuse is found on any account, all bonuses and associated winnings may be forfeited.

4.3 VIP Program

cbaja offers three VIP tiers — Bronze, Silver and Gold. Weekly cashback is available at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback

VIP tier upgrades are based on active gaming activity and participation on the platform. cbaja reserves the right to change VIP terms.

5.1 Transaction Verification

We reserve the right to review any transaction. Additional verification may be required for suspicious or unusual transactions. In accordance with Anti-Money Laundering (AML) policy, additional documentation may be requested for large transactions.

5.2 Currency

All transactions on cbaja are conducted in Bangladeshi Taka (BDT / ৳). For payments made in other currencies, the payment provider is responsible for the conversion rate.

6.1 Game Results

All games on cbaja are operated using a secured Random Number Generator (RNG) system, which ensures fair play. In the event of any dispute regarding game results, cbaja's audited server logs will be considered final.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and market, and are clearly displayed in the game interface. cbaja reserves the right to change the betting limits of any account under special circumstances.

6.3 Technical Errors

cbaja reserves the right to declare void and cancel any game result or transaction caused by a technical error or system fault. In such situations, the original stake amount will be refunded where applicable.

6.4 Sports Betting Special Conditions

For sports betting, if an event is cancelled or postponed, bets will be settled according to the applicable rules. cbaja is not liable for any losses arising from delays or connection issues during live betting.

The following activities are strictly prohibited on cbaja:

• Multiple Accounts: Operating more than one account on behalf of the same person.
• Bonus Abuse: Artificial betting activity with the intent to gain unfair advantage from the bonus system.
• Fraud and Manipulation: Any attempt to influence game results by any means.
• Money Laundering: Using the platform to clean illegal funds.
• Automation: Playing games using bots, scripts or automated software.
• Use of Third-Party Accounts: Playing games using someone else's account or allowing others to use your own account.
• Chargeback Fraud: Raising a payment dispute after withdrawing deposited funds.
• Collusion: Coordinating with other players to create artificial outcomes.
• Threats or Harassment: Threatening or harassing other users or staff.

Protecting your personal information is extremely important to us. cbaja uses SSL encryption technology to keep all data secure.

8.1 Data Collection

We collect the following types of information:

• Personal information provided at registration (name, date of birth, email)
• Transaction and account activity information
• Technical information about your device and connection
• Documents submitted for KYC verification

8.2 Data Use

The collected information is used for:

• Account management and identity verification
• Payment processing and fraud prevention
• Improving the user experience
• Fulfilling legal obligations

We do not sell your personal information to third parties. For more details, please read our Privacy Policy page.

cbaja accepts no liability in the following cases:

• Financial loss caused by user negligence or carelessness
• Account hacking or unauthorized access by third parties (where the user has not maintained adequate security)
• Game interruption due to loss of internet connection or device issues
• Delays or failures by third-party payment providers
• Unexpected technical errors or server downtime
• Legal consequences related to online gaming in the user's own country

9.1 Service Availability

cbaja strives to provide uninterrupted service on its platform, however temporary disruptions may occur due to maintenance or unforeseen reasons. We are not liable for any losses incurred during such periods.

10.1 Closure by User

You may request to close your account at any time via live chat or email. Before closure, all active bonuses will be cancelled and any remaining valid balance will be returned.

10.2 Closure by cbaja

cbaja may suspend or permanently close an account at any time for the following reasons:

• Violation of these terms and conditions
• Fraudulent or deceptive activity
• Providing false or incomplete information
• Failure to complete identity verification
• Violation of age-related conditions
• Legal or regulatory requirements

10.3 Self-Exclusion

As part of responsible gaming, you may voluntarily exclude yourself from the platform for a specified period. To learn more, please visit our Responsible Gaming page.

11.1 Filing a Complaint

If you have a complaint, please first contact us via our 24/7 live chat or by email at [email protected]. Our support team will work to resolve the issue promptly.

11.2 Resolution Process

After a complaint is filed:

1. Our team will provide an initial response within 72 hours.
2. A full investigation may take up to 14 business days.
3. For disputes regarding game outcomes, server logs will be considered the final evidence.
4. cbaja's decision is final and binding.

Please note that including relevant screenshots, dates, and transaction IDs when filing a complaint will help achieve a faster resolution.

cbaja firmly believes in responsible gaming. Gambling should be an entertainment activity, not a source of income.

12.1 Safe Play Guidelines

• Play within your means — do not increase your bet amount in an attempt to recover lost money.
• Set specific time limits and a budget, and stick to them.
• Do not play games when under stress, feeling low, or under the influence of alcohol.
• Do not view gambling as a source of income.

12.2 Support & Tools

cbaja provides various tools to help you manage your gaming. Visit our Responsible Gaming page for more details. If you feel gaming is having a negative impact on your daily life, seek help immediately.

cbaja operates strict age verification measures to protect minors from gaming. The use of parental control software is recommended.

cbaja reserves the right to amend these terms and conditions at any time. For significant changes, we will notify users in the following ways:

• By displaying a notice or pop-up on the platform
• By sending a notification to the registered email address
• By updating the "Last Updated" date on this page

Continued use of the platform after changes have been made will be considered acceptance of the revised terms. We therefore recommend reviewing this page regularly.